Chief Operating Officer

Bengaluru, Karnataka, India | Full-time




Graduation/Post Graduation

MBA will be an added advantage



additional/computer skills:

MS Office, Basic

Knowledge of Operational softwares



15 – 20 yrs of proven experience as Head of Operations, Operations Director or similar leadership role

Profile Summary:

The chief operating officer (COO) will oversee the design, enhancement, implementation, reporting, and oversight of business unit financials, operations, human resources and compliances. He/She will be reporting to the CEO and working as a key member of the Management team, the COO will take a leadership role in building, implementing, and overseeing all of the systems, processes, workflows, and procedures. The COO will also pay a critical role in helping to shape and guide the future growth and development of the assigned business unit. The COO will develop, refine and implement Operations strategy including aspects such as area selection, product design and delivery, portfolio quality management, client outreach and communications. He/She will be responsible for the management of the overall quality and efficiency of operations. He/She will ensure that the company delivers an outstanding service that is client focused and efficient at all times.


Achieve Business Performance

  • Be accountable for the aggregate plan and delivery of systems, operations, properties & maintenance and the general operating model of the Business Unit.
  • Drive company results from both an operational and financial perspective working closely with the CFO, CEO and other key executive team members.
  • Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working.
  • Ensure strategic objectives shaped at Executive Management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.
  • Ensure that business change projects are delivered in line with directions from Management level.
  • Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.
  • Report on operational performance and suggest improvements to the CEO.
  • Benchmark productivity of the department against industry standards and create measures to improve productivity.
  • Works collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the firm and insure excellent client service.




  • Oversee that the products sell well and that the business unit hits its overall sales goals. 
  • Ascertain products and services with the greatest potential for increasing revenue
  • Monitor records of sales made in departments and by each employee, analyzing the results to find trends.
  • Establish sales and profit goals and ensure support to the sales team to achieve the targets.


Strategic Planning and Execution

  • Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
  • To be an integral part and driver of the strategic planning, budgeting and forecasting of business requirements and decision making process.
  • Ensure an effective and efficient operating model is maintained.
  • Develop and facilitate planning across the COO environment.
  • Accountable for driving the business model under the COO environment
  • Accountable for planning of branches (outlets) in terms of expansion of the business and business plans.


Stakeholder relationship management

  • Build strong relationships with key external stakeholders, government, suppliers, etc. to ensure correct focus and direction for the business at operations and technology level.
  • Serve on external committees where applicable
  • Ensure that risk is effectively addressed in all aspects of the business under the COO
  • Ensure that a proper infrastructure (building, systems and staff complement) is maintained and developed.


Human Capital Management/Leadership

  • Must be an experienced professional with deep knowledge of all matters concerning HR departments. You should be able to manage programs and lead staff while also possessing a strong strategic mindset.
  • Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
  • Lead, inspire and coach a team of high caliber professionals, creating succession to key roles and enhancing Bank management capability.
  • Monitor the strict adherence to governance and setting high standards of professionalism across the functions
  • Ensure that managers create effective workforce plans and recruitment demands plans for their areas.
  • Review Performance Improvement reports to determine effectiveness of interventions.
  • Ensure employee satisfaction and that needs and support required to maintain a healthy working environment within the business units.


  • Re-balance resources between different areas e.g. reallocating budgets, but within overall approved resources for the year
  • Partner with the CFO to achieve favorable financial results with respect to sales, profitability, cash flow, mergers and acquisitions, systems, reporting and controls
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets items to the CEO for approval
  • Sign off capital expenditure within budget. This includes approving purchases or selling decisions for desktop computers, laptops, departmental equipment etc
  • Analyze effectiveness of processes and systems in use in general and recommend corrective action or



  • Should possess requisite experience in HR frameworks, financial management, marketing and operations
  • Financial reporting capabilities including budgeting and cash flow management
  • Strong general IT infrastructure knowledge
  • Strong human capital management knowledge
  • Open to new ideas to drive the business
  • Building financial advice related compliance knowledge




  • Communication
  • Leadership
  • Results oriented
  • Maintain rapport with subordinates, peers and superiors
  • Independent, assertive, energetic and performance driven
  • Savvy, business minded, Hands-on and detailed oriented

Capable to work within a fast paced and dynamic industry environment